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❓ Frequently Asked Questions

Everything you want to know about MettaTrackAI™

Answers organized for the three audiences we serve — customers, investors, and healthcare partners.

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Customers & Beta Users

Product features, device compatibility, and how the app works day-to-day.

What exactly does MettaTrackAI™ do?+
MettaTrackAI™ is an AI-powered health tracking app built specifically for people with Type 2 diabetes and those following a ketogenic diet. You connect your CGM device (like Freestyle Libre or Dexcom), describe your meals in plain language, and the app automatically logs nutrition data, tracks glucose and ketone readings, calculates your GKI score, and generates professional PDF reports for your doctor. The goal is to help you understand the relationship between what you eat and how your blood sugar responds — without the manual data entry burden of traditional apps.
How is this different from MyFitnessPal or Carb Manager?+
Those apps are built for general calorie and macro tracking. MettaTrackAI™ is built specifically around blood glucose management. The key differences: we use AI to parse meal descriptions in natural language (no barcode scanning), we integrate directly with CGM devices so you can see how specific meals affect your glucose in real time, we calculate GKI (Glucose Ketone Index) automatically, and we generate medical-grade PDF reports formatted for clinical appointments. No other app in this category combines all four of these capabilities.
Which CGM devices are supported?+
We currently support Apple Health for glucose data (live now) and Keto-Mojo via Bluetooth for glucose and ketone readings simultaneously (live now). Freestyle Libre integration via LibreView API and Dexcom G6/G7 integration are launching very soon — pending final API approval. If you use a different CGM, you can enter readings manually or sync through Apple Health if your CGM supports it.
What fitness trackers and health platforms are supported?+
Apple Health is live now. Fitbit, Google Fit, Samsung Health, Garmin Connect, Oura Ring, Whoop, Strava integrations are all live. These connections bring in activity data — steps, heart rate, exercise sessions — so you can see how physical activity correlates with your glucose levels alongside your food intake.
How accurate is the AI food logging?+
MettaTrackAI™ offers three ways to log food — all AI-powered. Text logging: type "burger and fries" and GPT-4 returns instant macros. Photo logging: snap a picture of your plate and AI analyzes what's there, estimates portions, and returns a full nutritional breakdown — no typing at all. Voice logging — hands-free meal entry: speak your meal hands-free and AI logs it automatically. All values are editable before saving. We recommend spot-checking entries for foods you eat regularly.
What is GKI and why does it matter?+
GKI stands for Glucose Ketone Index — a ratio calculated from your blood glucose and ketone levels that measures the depth of your metabolic ketosis. It was developed by researcher Thomas Seyfried and is used clinically to assess how effectively someone is maintaining therapeutic ketosis. A GKI below 3 indicates deep therapeutic ketosis; 3–6 is moderate. MettaTrackAI™ calculates this automatically whenever you have both glucose and ketone readings, and tracks it over time. No other mainstream consumer app currently offers automatic GKI tracking.
What does the medical PDF report include?+
The report covers a selectable date range (7, 14, or 30 days) and includes: glucose trend charts with time-in-range analysis, meal log summary with macro breakdown, ketone readings and GKI history, exercise log, and key statistics your doctor will want to see at a glance. It's formatted to be clinically useful — not just a data dump. You can share it via email, AirDrop, or print it for appointments.
Is this a replacement for my doctor, CGM device, or medication?+
No — MettaTrackAI™ is a tracking and insight tool, not a medical device or treatment. It is designed to support conversations with your healthcare provider by giving you better-organized data, not to replace their guidance. Always follow your doctor's recommendations for medication, diet, and monitoring. The app does not provide medical advice or diagnoses.
Is the app available on iPhone and Android?+
Yes — MettaTrackAI™ is being developed for both iOS and Android. Join the beta list to be notified when your platform is ready for download. Beta testing is beginning on iOS first.
Does the app work offline?+
Yes. Core logging features — manual food entry, glucose and ketone logging, GKI calculation, and basic charts — work fully offline. AI food parsing requires an internet connection since it calls the GPT-4 API. Cloud sync and CGM integration also require connectivity, but your local data is always available on-device.

Full Pro access — AI logging, CGM integration, medical reports — free for all beta users.

Join the Beta — It's Free →
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Pricing & Beta Access

What it costs, what's free forever, and what happens when we launch.

Is the free tier actually free forever? Key Question+
Yes — no asterisks, no time bomb, no credit card required. Ever. The free tier includes manual food and glucose logging, ketone tracking, GKI calculation, Apple Health sync, and CSV export. We're committed to keeping a robust free tier permanently because we believe people managing diabetes shouldn't be priced out of useful tools.
What do I get as a beta user?+
Beta users get full Pro tier access completely free for the entire testing period. That means AI food parsing, CGM integration (as it rolls out), medical PDF reports, GKI trend charts, encrypted cloud backup, and multi-device sync — all at no cost. In exchange, we ask for honest feedback that helps us improve the product before public launch.
What happens when paid plans launch?+
We will give beta users a minimum of 14 days' notice before any transition to paid plans. Early beta users will receive a loyalty discount — a meaningful one, not a token gesture — as recognition for trusting us before we were finished. Nobody will be automatically charged. You'll choose whether to subscribe to Pro or continue with the free tier.
Why haven't you announced Pro pricing yet?+
We're taking pricing seriously because our users already carry a significant financial burden — CGM devices, test strips, medications, and doctor visits add up fast. We're actively researching what people in our target market can realistically afford, what comparable apps charge, what our AI API costs look like at scale, and what beta users tell us they'd pay. We'd rather get it right than pick a number and either undervalue our product or price out the people it's meant to help.
Will there be a free trial of Pro before I have to pay?+
Yes — we're planning a 14-day free trial of Pro for new users who join after our public launch. The goal is to let you experience the full value of AI food logging and CGM integration before committing to a subscription.
Will pricing differ between keto users and diabetics?+
We're evaluating this. Both groups use the same core features, but their cost sensitivities differ — someone with Type 2 diabetes is already spending heavily on CGM supplies, while a keto dieter may not be. We may offer condition-specific bundles or partner discounts through healthcare providers. If you have input on what pricing makes sense for your situation, we genuinely want to hear from you at hello@mettatrackai.com.
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Privacy & Data

How your health data is stored, protected, and never monetized.

Who owns my health data?+
You do — always. MettaTrackAI™ does not claim ownership of any health data you enter or sync. You can export all of your data as CSV at any time, and you can request full deletion of any cloud-stored data by contacting us. We are building toward full GDPR and HIPAA-aligned data handling as we scale.
Do you sell my data?+
Never. Our business model is subscriptions — not data monetization. We do not sell, license, or share your personal health data with advertisers, pharmaceutical companies, insurance companies, or any third party for commercial purposes. Period.
Where is my data stored?+
By default, your data lives on your device. Cloud backup is entirely optional — if you don't turn it on, nothing leaves your phone. When you do enable cloud backup, data is encrypted in transit and at rest. We use industry-standard encryption and access controls. Our infrastructure is hosted on established cloud providers with strong security certifications.
Does the AI food parser send my meal data to OpenAI?+
Yes — when you use AI food parsing, your meal description is sent to OpenAI's GPT-4 API to generate the nutritional breakdown. We do not send your glucose readings, ketone levels, or any other health data to OpenAI. Only the text description of your meal is transmitted. OpenAI's data usage policies apply to these requests — we recommend reviewing their privacy policy if you have concerns. You can always log food manually without using the AI parser.
Is MettaTrackAI™ HIPAA compliant?+
We are building toward full HIPAA compliance as a priority, particularly as we develop our Enterprise tier for healthcare organizations. As a consumer app currently in beta, we are not yet a covered entity under HIPAA, but we are implementing data handling practices aligned with those standards. Enterprise customers requiring a BAA (Business Associate Agreement) should contact us at partners@mettatrackai.com to discuss our roadmap.
Can I delete my account and all my data?+
Yes. You can delete your account and all associated cloud data at any time from within the app settings, or by emailing hello@mettatrackai.com. Data stored only on your device is deleted when you uninstall the app. We process deletion requests within 30 days.
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For Investors

Market opportunity, business model, defensibility, and where we're headed.

What is the market opportunity? Key Question+
37 million Americans have Type 2 diabetes, and another 96 million have prediabetes. Globally, the figure is over 500 million. The digital health app market is projected to reach $29 billion by 2027. CGM adoption is accelerating rapidly — Dexcom and Abbott both reported record growth in 2024, with CGMs increasingly being used by non-insulin-dependent Type 2 diabetics and metabolic health enthusiasts, not just Type 1 patients. MettaTrackAI™ is positioned at the intersection of these two growth curves: AI-powered software layered on top of fast-growing CGM hardware adoption.
What is the business model?+
We operate a freemium SaaS model with three tiers. Free is a permanent, meaningful tier that drives user acquisition and retention. Pro is a monthly or annual subscription targeting individual consumers — pricing being finalized based on market research. Enterprise is a custom-priced tier for healthcare organizations, clinics, employers, and CGM device makers requiring volume licensing, white-label deployments, EHR integrations, and dedicated support. We do not monetize user data. Revenue is entirely subscription-based.
What is your competitive moat?+
Our defensibility comes from three layers. First, data network effects — the more users log, the better our AI models understand glucose response patterns across food types, demographics, and CGM devices. Second, integration depth — building and maintaining certified integrations with Freestyle Libre, Dexcom, Keto-Mojo, Fitbit, Garmin, and multiple health platforms creates meaningful switching costs and takes significant time for competitors to replicate. Third, the GKI tracking and clinical report generation capabilities are purpose-built for our target user — no general wellness app is going to prioritize these features for a niche they don't understand. We have first-mover advantage in the AI-powered CGM companion category.
What stage are you at and what are you raising?+
We are pre-seed, currently in private beta, and actively seeking our first institutional or angel investment round. The product is built and in users' hands. We are raising to accelerate CGM API integrations, grow the beta user base, finalize pricing, and begin our clinical advisory program. For specific terms and materials, please reach out directly at invest@mettatrackai.com.
Who are the key competitors and how do you differentiate?+
The closest competitors are Levels (metabolic health + CGM, no free tier, no GKI, no keto-specific features, $199/year minimum), mySugr (Roche-owned, diabetes logbook with CGM support, no AI logging, no GKI), One Drop (diabetes management with coaching, limited CGM, no AI), Carb Manager (keto tracking, no CGM, no diabetes features), and MyFitnessPal (general calorie tracking, no glucose or CGM). None combine AI food logging, CGM integration, GKI tracking, fitness platform breadth, and medical PDF reports in a single freemium product. Our feature matrix is unique in this space today.
What does the path to Enterprise revenue look like?+
Enterprise is our highest-margin opportunity and we're already fielding inbound interest. The pipeline includes diabetes education programs looking for patient-facing tracking tools, employer wellness programs targeting metabolic health, CGM device manufacturers seeking software companions for their hardware, and health systems wanting to give patients a structured tool for between-appointment monitoring. White-label deployments and EHR integration are the primary Enterprise value propositions. Partnerships here also accelerate consumer user acquisition at low CAC.
How do I request a pitch deck or investor meeting?+
Email us directly at invest@mettatrackai.com with a brief introduction. We respond to all investor inquiries personally. You can also use the contact form on our Contact page and select "Investor Inquiry" as the topic.

Pre-seed · Product in beta · Actively raising · Healthcare + AI intersection

📩 Request Investor Deck Schedule a Call
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Healthcare & Industry Partners

For clinics, health systems, CGM makers, and diabetes educators exploring integration or collaboration.

What types of partnerships are you pursuing? Active+
We are actively seeking partnerships across four categories: CGM device manufacturers (Freestyle Libre/Abbott, Dexcom, Keto-Mojo) for deeper API integration and co-marketing; healthcare organizations and clinics wanting to deploy MettaTrackAI™ as a patient-facing tool; diabetes educators and registered dietitians interested in recommending or embedding our platform in their programs; and employers and insurance companies offering metabolic health benefits to employees or members.
Can MettaTrackAI™ be white-labeled for our organization?+
Yes — white-label deployments are available under our Enterprise tier. This includes custom branding (your logo, color scheme, app name), custom report templates with your organization's letterhead, and a dedicated onboarding experience for your patients or members. Pricing and implementation timelines are discussed directly. Contact partners@mettatrackai.com to start the conversation.
Do you offer EHR integration?+
EHR integration is on our Enterprise roadmap and is a priority for health system partnerships. We are evaluating HL7 FHIR-based integrations with major EHR platforms. If you have a specific EHR environment (Epic, Cerner, etc.) and want to discuss a custom integration, we want to hear from you early — partnership discussions directly influence our integration roadmap.
Are you HIPAA compliant for enterprise deployments?+
We are building toward full HIPAA compliance and are implementing data handling practices aligned with those requirements now. For Enterprise customers requiring a signed Business Associate Agreement (BAA), we are prepared to discuss BAA terms as part of the partnership engagement. Please contact partners@mettatrackai.com to discuss your specific compliance requirements.
Can our clinical staff access patient data through a dashboard?+
A clinical dashboard for care team access is part of our Enterprise roadmap. In the near term, patients can generate and share PDF reports with clinical staff directly from the app. The full care team dashboard — allowing authorized providers to view patient trends, set alerts, and export data into clinical workflows — is a high-priority Enterprise feature we are scoping now. Contact us to be involved in shaping that feature set.
We're a CGM manufacturer. How would a hardware partnership work?+
We see enormous value in tight software-hardware partnerships in this space. For CGM manufacturers, we offer API integration co-development, co-marketing to our user base, potential bundled subscription offers with device purchases, and clinical data insights (anonymized and aggregated, with user consent) that could inform device development. If you're an Abbott, Dexcom, or Keto-Mojo partner or representative, or a newer CGM entrant, we'd welcome a conversation. Reach us at partners@mettatrackai.com.
How do I initiate a partnership discussion?+
Email partners@mettatrackai.com with a brief description of your organization and what you have in mind. You can also use the Contact page and select "Healthcare / CGM Partnership." We respond to all partnership inquiries personally and typically within 1–2 business days.

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MettaTrackAI is a health tracking tool intended to support conversations with your healthcare provider — not a substitute for medical advice. Consult your doctor for all health decisions.